Terms of service

Seller details

Business name: BESTRETTO (sole trader registered in Hungary), owner Milán Fodor
Registered and postal address: Csók utca 1/B, 8230 Balatonfüred, Hungary
Registration number: 57603290
Statistical number: 59557377-4791-231-19
Tax number: 59557377-2-39
EU VAT number: HU59557377
Registering authority: National Tax and Customs Administration of Hungary (NAV)
Email: kave@bestretto.com
Phone: +36 70 611 0646

Websites: orokfenyo.hu, eternapine.com, eternapine.at and eternapine.de (the Website). The seller of the products offered under the EternaPine brand is the business named above.

Hosting: Shopify International Limited, 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2, Ireland.

Terms of service

Please read this document carefully, because by using the Website and placing an order you accept the terms set out here.

1. General

These terms of service govern the rights and obligations of the seller and of the customer buying through the Website. The language of the contract is English. The contract is not concluded in writing and is not filed by the seller.

The seller has not subscribed to any code of conduct and is not a member of any trade association.

Hungarian law applies to the contract. This choice of law does not deprive you, as a consumer, of the protection afforded to you by the mandatory rules of the country of your habitual residence (Article 6(2) of the Rome I Regulation).

2. Placing an order

You add the chosen product to the cart, enter your delivery and billing details, choose the payment and delivery method, and submit the order. Submitting the order is an offer that carries an obligation to pay.

The seller confirms receipt of the order by automatic email within 48 hours at the latest. That confirmation records the order. The contract is concluded when the seller accepts the order and notifies you of the acceptance.

If no confirmation arrives within 48 hours, you are released from your offer.

Orders from companies and institutions: from three pieces we issue an individual quote, with payment by bank transfer and invoice. In that case the contract is concluded on the basis of the accepted written quote, and its terms take precedence over these terms of service.

3. Prices, payment, invoice

Prices shown on eternapine.com, eternapine.at and eternapine.de are in euro and include statutory VAT. On orokfenyo.hu prices are in Hungarian forint. Prices do not include shipping, which we show separately in the order summary.

Businesses with a valid EU VAT number from another member state can buy without VAT under the reverse charge rule. Send us the number with your enquiry; we verify it in VIES and issue the invoice accordingly.

The seller reserves the right to change prices. Orders already confirmed are not affected.

If an obviously incorrect price appears on the Website, the seller is not obliged to sell at that price, but instead offers performance at the correct price, which you may accept or refuse. A price of zero, and a price that differs strikingly from the market price with no known discount, are obviously incorrect.

The seller issues an electronic invoice and sends it to the email address you provide.

4. Delivery and acceptance

Delivery is carried out by GLS. We show the expected delivery time and the shipping cost before you place the order. We deliver within the European Union.

Please check that the packaging is intact when you accept the parcel. If the packaging is damaged, ask the driver to record it and do not accept the parcel. The seller cannot accept a later damage claim without such a record.

The 3.00 metre size arrives in two separate parcels. We flag this separately on the product page.

If you do not accept the parcel and it is returned to the seller, you bear the cost of sending it again.

5. Right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. The full withdrawal notice and the model withdrawal form are on the Withdrawal and returns page, which forms part of these terms.

Because of their size these products cannot be returned as ordinary post, and the return cost may be higher than usual depending on the box size. You bear that cost.

Businesses do not have a right of withdrawal.

6. Statutory warranty

Where delivery is defective, you have statutory warranty rights: you may request repair or replacement and, in the cases set out by law, a price reduction, or you may withdraw from the contract.

Please report a defect without delay after discovering it. For consumers, a defect reported within two months of discovery is treated as reported without delay. The statutory limitation period is two years from delivery.

Within one year of delivery, reporting the defect is sufficient provided you prove that you bought the product from the seller. After one year you must prove that the defect already existed at the time of delivery.

7. Product liability

Where a product is defective, a consumer may choose between a warranty claim and a product liability claim. A product liability claim may only seek repair or replacement of the defective product, from the manufacturer or the distributor, within two years of the product being placed on the market.

8. Complaints

Send complaints to the email or postal address above. We examine verbal complaints immediately and answer written complaints on the merits within 30 days.

If you disagree with how a complaint was handled, you can turn to the following bodies.

Consumer protection authority: the authority competent for your place of residence. In Hungary this is the consumer protection unit of the competent county government office.

Arbitration board in Hungary: Veszprém Vármegyei Békéltető Testület, 8200 Veszprém, Radnóti tér 1., phone: (88) 814-121, email: info@bekeltetesveszprem.hu. The seller has a duty to cooperate in the Hungarian arbitration procedure.

Consumer arbitration elsewhere in the EU: we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body. The European Commission shut down its online dispute resolution platform on 20 July 2025. Consumers can contact the European Consumer Centre in their country.

You also have the right to go to court.